ICT OFFICER II
Full time @FutureX Solutions posted 2 months ago in Government Shortlist Email JobJob Detail
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Job ID 10023
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Experience 3 Years
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Gender All
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Industry Financial Services
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Qualifications Degree Bachelor
Job Description
ICT OFFICER II Posts: 3
Job Grade: NSSF Grade 8 Location: Head Office
This is the entry grade for degree holders in this cadre. An officer in this level will be under the guidance of a
senior officer and may be deployed in any of the following operational arears to perform the duties specified
thereof.
Duties & Responsibilities
Specific duties and Responsibilities will entail:
A. Enterprise Business Systems Support.
(i) Installing and updating antivirus programs on all ICT devices;
(ii) Creating user accounts and assigning privileges;
(iii) Monitoring network and core systems performance;
(iv) Maintaining an incidences directory and responding to user queries or complaints, taking corrective
action and escalating to relevant IT staff and/or external service providers;
(v) Responding to requests from users and providing support as per ICT policy;
(vi) Conducting periodic preventive maintenance of computers, printers, VoIP phone and computer
equipment;
(vii) Remotely providing technical support to all NSSF branches countrywide;
(viii) Escalating issues related to departmental business administrators, System
Administrators and Infrastructure to the relevant offices and track the reported issues/jobs;
(ix) Informing the user on job completion, then closing the user request in the work log register; and
(x) Troubleshooting software problems, resolving or escalating issues beyond own capability to specialist.
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B. Governance and Enterprise Architecture
(i) Providing architectural consulting expertise, direction, and assistance to Systems Analysts, Systems
Engineers, and Systems Architects;
(ii) Developing and managing an infrastructure and capacity plan;
(iii) Documenting, communicating and enforcing a technology standards policy;
(iv) Developing, documenting, making recommendations, and communicating plans for investing in IT
infrastructure, including analysis of cost reduction opportunities;
(v) Designing, developing, and overseeing the implementation of end-to-end integrated systems;
(vi) Developing and executing test plan to check infrastructure and systems technical performance, reporting
findings, and making recommendations for improvement.
(vii) Collaborating with end users and senior management to define business requirements for complex
systems development and gains buy-in for all infrastructure plans;
(viii) Participating in creating, building and maintaining the enterprise architecture and capability;
(ix) Constructing and maintaining the SOA and applications architecture landscapes and roadmaps; and
(x) Facilitating the creation, maintenance and adherence to Architectural principles with a specific focus on
the creation and maintenance of the SOA principles.
Requirements for Appointment
(i) Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized
institution; and
(ii) Proficiency in computer applications.